February 7, 2019
BROWNSBURG – For the convenience of its customers, the Town of Brownsburg is making a change in the utility billing cycle. Starting in February, utility bill payments will be due on the 17th of each month. Previously, the due date fluctuated to avoid Saturday and Sunday.
Monthly payments are now due by midnight on the 17th and previous balances or delinquencies are due by midnight on the 26th. The Town hopes that changing to a fixed due date will help its 8,500 customers avoid confusion about when to make a payment and make budgeting for the monthly expense easier.
The Town offers a variety of convenient ways for customers to pay the utility bill. Drop the payment into the mail or use cash, check or money order at the Utility Office inside Town Hall or the drive-up window off Adams Street from 8 a.m. to 4 p.m. Monday through Friday. After business hours, use the 24-hour payment slot at the drive-up window.
Enroll in ACH to have the payment automatically deducted from a checking account on the due date. This will assure payments are made on time, avoiding any late fees. Pay by credit card or e-check online anytime or over the phone by calling the Utility Office at 317-852-1102 during business hours. There is a $3.45 credit card processing fee or $1.95 for e-checks.
Bills paid on or before the due date avoid late fees and delinquent notices. Customers with difficulty meeting the due date may call the Utility Office before the due date for payment arrangements to avoid shut-off. No payment arrangements will be made on the due date.
Source – Town of Brownsburg Press Release
UPDATE
In response to a reader’s question: “Will the utility bill mailing date change?”
Town of Brownsburg’s Reply: “The Town mails utility bills on the first business day of each month”.
About the Brownsburg Utility Department
The Utility Department is responsible for billing water, sewer, stormwater and public fire protection fees to more than 8,500 residents monthly. The staff helps customers with starting new water utility services, issuing work orders, posting payments and addressing residents’ concerns.
New or current residents wishing to set up new service or transfer service will need to complete the Service Application. There is a $75 deposit required for a 1-inch meter or smaller and $350 for a meter larger than 1-inch. Complete the online application > HERE <.
The Town offers several easy ways to pay your water utility bill:
Payment is due by midnight on the due date or may be subject to disconnection of service.
In person: Bring your payment to the Utility Office inside Town Hall or use the drive-up window off Adams Street from 8 a.m. to 4 p.m. Monday through Friday. After hours, use the 24-hour payment slot next to the drive up window.
Automatic payments: Enroll in ACH and the Town can automatically deduct the amount of your bill from your bank account on the due date. This will assure your payment is made on time, avoiding any late fees and never writing a check. Complete the online application > HERE <.
Credit card or e-check: Pay by credit card or e-check online or over the phone by calling the Utility Office during business hours. There is a $3.45 credit card processing fee to use our third-party vendor Official Payments or $1.95 for e-checks. Payments must be made by midnight on the due date.
Delinquent Notice: Any time a utility customer becomes more than 30 days past due in payment of their utility bill, the water service will be disconnected. A delinquent notice is mailed out, however it is up to the customer to pay the utility bill on or before the due date regardless if you receive the notice or not. If you are renting a home, both you and your landlord will receive the notice. This notice is the final reminder prior to disconnection of services. If payment is not received by midnight on the due date, your services will be terminated and a $40 fee will be added.
Call the utility department prior to the due date if you need assistance in resolving this debt. No payment arrangements will be made on the due date.
Re-connection Fee: Once the account has been marked for non-payment the disconnection process starts. The customer is required to pay full payment of the delinquent bill plus a $40 fee to cover the cost of disconnection of the line, as well as re-connection, trip and administrative cost.
Bad Checks: Customers paying bills with a check drawn on an account with insufficient funds will be notified by door hanger or with a phone call. Services will be terminated if customer fails to correct the deficiency within the time allowed, without further notice. The customer will be responsible for the amount of the check plus a $27.50 NSF fee before services can resume.
